Question 1

Do I need an appointment for COVID-19 testing?

Accepted Answer

No, Covid-19 testing is available at WBRH without an appointment from 8:00 am to 12:00 pm, Monday-Friday. Drive through on front side of the hospital (where the flag pole is located).  You do not have to call or make an appointment.  We will have a dedicated collector and wait times will be less.Testing can also be done from 12:00pm to 6:30pm, Monday-Friday and weekends from 8:00am to 12:00pm.   You may have to wait longer as we have limited staff during these time periods. Once you are parked in the front driveway, call us at (775) 289-3001 and press 0 to let us know that you are waiting.  No appointment is needed.

Question 2

Is there a charge for COVID-19 testing?

Accepted Answer

No, we will bill your insurance, but you will not be charged. If you do not have insurance, you will not have to pay.

Question 3

What do I do if I have a question on my bill?

Accepted Answer

You can call Patient Financial Assistance at (775) 289-3001 Ext. 614.   You can also write a letter to Patient Financial Assistance at:   1500 Avenue H, Ely, NV  89301.

Question 4

What is the phone number of the Clinic Pharmacy?

Accepted Answer

Call (775) 289-3420.

Question 5

When is the Lab open?

Accepted Answer

Monday through Friday --from 7:00am to 7:00pm       
Saturday -- from 8:00am to 3:00pm     
Sunday --from 8:00am to 12:00pm

Question 6

How do I call a patient at the hospital?

Accepted Answer

Call the Main Hospital Number, (775) 289-3001, then press Ext. 211.

Question 7

How can I get my Medical Records?

Accepted Answer

Give us your email address when you check in at Admitting and you can access your records through the Patient Portal.  Or you can email a request to set up the Patient Portal to:   pcarson@wbrhely.org.Call our Medical Records staff at (775) 289-3612 Ext. 108 and they will prepare them for you. Then you can pick them up at the Clinic during normal business hours.

Question 8

When is the Clinic open?

Accepted Answer

The Clinic is open Monday through Friday from 8:00am to 5:00pm.

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