No Show Policy - Objective

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No Show Policy - Objective
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August 24, 2021

No Show Policy - Objective

The William Bee Ririe Rural Health Clinic staff members have received complaints from the community regarding the lack of availability of  days and times to  schedule an appointment.  Patients often have to wait longer than they would prefer, to see a provider.    

 

In an effort to improve our scheduling, we conducted a study from July 7 through August 18, 2021 and  found  there were 164 no-shows for appointments.    The patients scheduled an appointment, did not cancel their appointment, and did not arrive.   These were times when other patients could have been seen.

 

To improve the availability of appointments, the William Bee Ririe Rural Health Clinic has implemented a $20 No-Show Fee when patients do not cancel at least 24 business hours in advance of their scheduled appointment.  Hopefully this will encourage patients to arrive as planned,  or cancel their appointment in a timely manner.  

 

*This policy has been adopted  to improve availability of appointments .*

 

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Respectfully,
William Bee Ririe Hospital and Rural Health Clinics staff.